Frequently Asked Questions
Jobba Platform Terms of Service – End-User FAQ
1. What is changing with the new Platform Terms of Service?
Jobba is moving from separate Website Terms of Use and a Subscription Agreement to a single Platform Terms of Service that covers Jobba and FCS websites, applications, integrations, services, and AI features. For most users, day-to-day access will feel the same, but everything is now governed by one modern agreement instead of multiple documents.
2. Does this change how I use Jobba day to day?
No. Your normal workflows, features, and access to Jobba and FCS tools are not changing because of the new Platform Terms. The update is mainly about giving clearer legal language around how the platform is provided, how data is handled, and how new capabilities like AI and integrations fit in.
3. Who owns the data in our Jobba environment?
Your organization remains the owner of its Customer Data. The Platform Terms let Jobba use that data only as needed to operate, secure, support, and improve the platform and related services, and to create de-identified or aggregated data that does not identify your organization or individuals for analytics, benchmarking, and product development.
4. How does Jobba use AI and my data?
When you use AI-powered features, Jobba may use your prompts, usage signals, and relevant Customer Data to generate outputs for your organization and to improve AI models and service quality in a de-identified and aggregated way. You are expected to review AI-generated outputs before relying on them for operational, legal, financial, safety, or customer-facing decisions.
5. Are there new rules about acceptable use?
The acceptable use rules have been consolidated and updated. Users must protect their login credentials, follow applicable laws, avoid uploading harmful or illegal content, and not attempt to bypass security or usage limits. The platform cannot be used to build or support competing products, to publicly benchmark Jobba without permission, or to misuse automation and AI to extract confidential information.
6. What happens to our data if our subscription ends?
During your subscription, your organization can export its data using the standard tools available in the platform. After your subscription ends, Jobba will keep data accessible for a reasonable retrieval period as described in your order form or policies. After that period, Jobba may delete or anonymize the data, subject to legal and security obligations.
7. Is Jobba changing its security practices?
No fundamental change is being made to Jobba’s security posture. The Platform Terms describe Jobba’s commitment to commercially reasonable administrative, technical, and organizational safeguards and clarify how responsibilities are shared between Jobba (for securing the platform) and your organization (for account configuration, endpoint security, and lawful collection and use of data).
8. Are service levels, warranties, or liability limits changing for me as an end user?
The core approach remains similar to the prior agreement: Jobba provides limited warranties tied to conformance with documentation and professional performance of services, and offers repair, re-performance, or refund remedies where appropriate. Beta and AI features are provided on an ‘as is’ basis. Liability caps and exclusions are set at the organization level and are consistent with typical SaaS practices.
9. How are third-party integrations treated under the new terms?
Third-party tools that integrate with Jobba or FCS, such as payment or communication services, remain governed by their own terms and privacy policies. The Platform Terms clarify that Jobba is not responsible for the availability or security of those third-party services but may exchange relevant data with them when your organization enables an integration.
10. Do I need to do anything right now as an end user?
In most cases, no specific action is required from individual end users. Your organization’s contract owner or administrator will handle acceptance of the new Platform Terms. It is still a good idea to be aware of the acceptable use rules, how your data is handled, and how to use AI and integrations responsibly.
Jobba Privacy Policy – End-User FAQ
1. Why was the Privacy Policy Updated?
The Privacy Policy was updated to better reflect how Jobba’s current products and services operate today, including its software platform, mobile applications, APIs, customer portals, support, and related services.
2. What is the main change?
The updated policy is broader and more current than the prior website-focused policy because it now covers the full set of Jobba services, not just public-facing websites.
3. Does the updated policy cover customer account data?
Yes. The updated policy more clearly explains how customer data handled within the platform is treated and clarifies when Jobba processes that information on behalf of its customers.
4. Has the policy changed how Jobba describes the information it collects?
Yes. The updated policy organizes information into clearer categories, such as contact details, transaction information, device and usage information, location-related information, professional or business information, and limited sensitive information where needed.
5. Is there anything new about AI features?
Yes. The updated policy adds a section explaining that AI-enabled and automated features may use prompts, usage information, feedback, and related data to provide features, improve quality, and maintain security.
6. Does Jobba say AI outputs should be reviewed?
Yes. The updated policy states that AI-generated outputs may be inaccurate or incomplete and should be reviewed before being used for operational, financial, legal, safety, or customer-facing decisions.
7. Has anything changed about cookies and tracking technologies?
Yes. The updated policy uses a more streamlined explanation of cookies and similar technologies, including analytics tools, pixels, SDKs, local storage, and session replay tools, and notes that some users may be able to manage preferences through browser, device, or consent settings depending on applicable law.
8. Has Jobba changed how it shares information?
The updated policy presents sharing practices in a more structured way by describing disclosures to affiliates, service providers, integrated third parties, professional advisors, and others involved in legal or business transactions.
9. Does the updated policy say more about data retention?
Yes. The updated policy adds a dedicated data retention section explaining that information is kept as long as reasonably necessary for service delivery, business records, legal obligations, security, fraud prevention, and related operational needs.
10. Does the updated policy say more about privacy rights?
Yes. The updated policy provides clearer language about rights that may apply depending on location, including rights to access, correct, delete, obtain a copy of information, limit certain processing, object to certain processing, withdraw consent where applicable, and appeal certain decisions.
11. Does the updated policy include region-specific privacy disclosures?
Yes. The updated policy adds region-specific language for jurisdictions such as California and other U.S. states with comprehensive privacy laws.
12. What does the updated policy say about children’s data?
The updated policy now clearly states that the services are intended for business use and are not directed to children.
13. How will customers know if the Privacy Policy changes again?
The updated policy states that Jobba may revise the policy from time to time, that the “Last Updated” date will reflect the current version, and that notice of material changes will be provided where required by law.